Giving Good Feedback
One area I am attempting to become better at is giving feedback to both my peers, those whose work I supervise, and those I work for. I am a very analytical person and I have come to realize that I tend to observe a pattern and then try to digest it rather than simply expose that pattern. In other words, I’m looking for the answer. So I am working to simply give timely feedback to people rather than give them the answer.
Obviously there is much more to feedback than this small example. A recent article called “The art (and science) of giving good feedback” outlines a few rules for making feedback useful. To do this, it has to not only be timely and specific, but also not demotivating to the person receiving it. One surprising anecdote in rule #3 says to “praise the actions, not the individual.” This seemed somewhat strange, but in fact reinforces the things that made the person successful, thus giving some reference point to look back to when trouble is encountered.
The article has several other great rules and advice. Check it out: The art (and science) of giving good feedback