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Do You Watch Your Credit Card Statements?

I watch my statements like a hawk. One trick I have used recently to find recurring charges is to not use one card for an entire month, and see what charges hit it. That technique found an online newspaper I never read, and called to my attention the large sum of cash going to Netflix, DirecTV, etc. Once that cycle ends, I simply charge everything on that card and let the opposite sit dormant for a month. It’s a very enlightening process.

Most recently, I saw a charge for $44.99 to “RRS*SPORTSVIP YOUSAVE!” on my recent activity. I haven’t ordered any running shoes or apparel from them in over 2 years, and I certainly did not 2 days ago. I called and the agent told me “That’s for our VIP program renewal.” The guy was courteous and put in a request to refund me that money. Hopefully it’s all honored.

The strange thing is, when I go to RoadRunner’s site, I see the promotion to get into the VIP program for $1.99 and then it says it auto-renews each year for $24.99. So why was mine $44.99? I already stopped shopping there some time back – needless to say I will not shop there any time soon. In this age of “Card on file” technology, you have to watch your credit card statements like a hawk!

50 Comments Post a comment
  1. Anna #

    This happened to me too, two annual VIP membership renewals that I never signed up for, after a single purchase almost two years ago. What’s worse is that the account assigned to my card didn’t have my name on it – it was someone else entirely, and my card was assigned to their account at least three months after I set foot in the store. Customer service was prompt and responsive in returning the funds, but still seems super shady.

    January 9, 2018
  2. Dee #

    I just found a $27.99 charge for VIPclub same number etc as below on my card. Didn’t recognize it but it will be disputed. No idea why that was charged. Not impressed.

    November 4, 2017
    • JL #

      me too. I bought a pair of shoes from their store two years ago, and didn’t realized they set the membership as automatic renewable. Just called them and got the refund for the two years’ charge.

      November 15, 2017
  3. Hep #

    I can’t believe this is still happening 6 years later. Just checked my cc statement and had a $27.99 from Roadrunner. I purchased and subsequently returned one pair of shoes from the store and know I didn’t authorize an auto renewal. How can they continue this practice? Thanks everyone.

    October 24, 2017
  4. Sue H #

    Wow! Looking at the comments going back to 2011! I am so grateful to you guys for writing in. I too was just going over my credit card statement, wrongly accusing my husband of buying yet another pair of running shoes, :/ and then discovering that RRS*ROADRUNNER VIP 800-901-9207 somehow believes that by buying something in their store, it implies that I WANT to continue to pay them year after year. Pretty audacious. I can’t believe they are still running their business this way after all these years.

    June 15, 2017
  5. Kim #

    Today I found a charge of $27.99 from RoadRunner VIP Club on my cc statement. I NEVER asked for this, and I think they kept my credit card info from a pair of shoes I got on sale during XMas the previous year (this Club Fee was put through on 3/10/17 — over three months later!). This is a scam, and I am reporting them to the Better business Bureau today. I’m sick of these scammers. They have also lost a customer for life. They will be issuing a refund…but it should never have been charged in the first place.

    April 20, 2017
  6. Mark #

    Was wondering about my RRS*ROADRUNNER VIPCLUB 800-901-9207 charge of: $44.00

    WHAT a SCAM. Was charged for 4 years in a row and didn’t realize (my fault), but I DID NOT sign up.

    Like the other comments, the representative was quick to offer a reimbursement, and actually reimbursed all 4 years. Nonetheless, BE AWARE of Roadrunner Sports.

    Can you imagine how much money they make a year on automatic renewal!

    December 9, 2016
  7. Mct #

    I checked my credit card and got charged 44.95. This is fraudulant since I used my brother’s VIP to purchase the shoes and never signed up.

    November 5, 2016
  8. Umz #

    If you have upgraded your membership (which I guess I got talked into somehow during my infrequent visits to Roadrunner) the yearly membership goes from the 24.99 to 44.99. After reading the comments on here I too just called and the customer service rep was also very courteous, I was able to receive a refund for the $44 charge and also cancelled my membership.
    I hope they will rethink their VIP club after all the calls they seem to be getting recently.

    February 10, 2016
  9. lauren #

    Obviously, this has been an issue for many people! Thank you Mike for putting this online, it made my search so quick and easy in figuring out what this charge was regarding. Instead of contesting the charge with the credit card company, I called the Road Runner Sports customer service number and the representative I spoke with was EXTREMELY helpful, amiable and apologetic. She cancelled the auto renewed membership and refunded the $44.99 charge from my credit card without any hesitation. I’m sure they have been getting a lot of heat for this but it still was so refreshing to remedy the situation so quickly! Thanks again Mike!

    February 8, 2016
  10. Steve #

    Roadrunner was charging my Capital One card every January for years. Each time, I had to contact Capital One and have the charge reversed. Earlier this year, I cancelled my Capital One card. Shockingly, Roadrunner is now charging my Citibank Card. I have not bought a single thing at any Road Runner store since 2010 due to their fraudulent tactics and I never will. Yet, they are now attempting to charge my Capital One card. This is going to my lawyer now.

    February 4, 2016
  11. Ximena Carrera #

    Who do you call about this $44.99 charge? The exact thing just happened to me…

    February 1, 2016
    • Mike #

      It looks like their phone # is 800.743.3206.

      February 1, 2016
  12. Marissa #

    Same thing happened over here too. I was charged $26.99 for a membership I remember declining because I knew I wouldnt shop there often. I haven’t been to there store in over 2 years. I may have been scammed a fee last year without even realizing it. At least I know my bank account wasn’t hacked (kind of). Very glad I found this posting.

    December 24, 2015
  13. Rich #

    I called RRS and asked them about a charge of $26.99. The guy told me it was probably “accidently” entered as a reoccurring charge. I hope I remember to check for this scam again next year.

    December 21, 2015
  14. Nella #

    Roadrunner continues to bill the anual fee even though we went to the store and asked them to cancel it. They would not give us back any of the fees already charged for the year.
    They should be aware that is illegal to charge without consent.

    December 6, 2015
  15. Paul #

    I called them when this happened last year and they reversed the charge and told me that I was removed from the list. The next year I was charged again. Such a scam. I would recommend that everyone leave negative reviews on Yelp. Maybe that would give them the necessary incentive to stop this unethical business practice.

    August 24, 2015
  16. Clara #

    I didn’t sign up and got charged too 26.99$.

    Thanks for this article and all comments.

    July 25, 2015
  17. AJ #

    WOW… Incredible practice. I ran a tough mudder a few years back and needed new shoes. I purchased them with my card and can tell you with 100% confidence that I never signup for any auto store renewals (as a matter of practice). Low and behold, I see this charge on my credit card.

    When I called RRS- they offered to stop the auto renewal and reimburse this years charges within 5 business days, even before I asked. Almost seemed that they were wanting to avoid any bad discussions and new they were in the wrong out right. The agent on the phone kept emphasizing it was a store auto renew, like it wasn’t the companies fault, but the stores bad practice.

    Never will I step back in their doors again..

    June 22, 2015
  18. Mike P #

    Thank you very much for this article. I was so confused when I first saw this charge and actually worried that someone had made a purchase with my card without my knowing since that is a constant fear of mine. It was nice to see that others have dealt with this same issue; therefore, instead of calling with a stern tone, I calmly asked for removal from the VIP membership and a refund of the 24.99, which was no problem.

    August 19, 2014
  19. Michael Boze #

    Similar experience with RRSports. Sounds like bad business practice that hurts there business. I thought they were a smarter company.

    January 2, 2014
  20. Christine Fiske #

    Just had the same $24.99 experience. Googled it, found this article and everything has been reversed. Thank you internet! Always watch your statments!

    January 17, 2013
  21. Midtown Apt #

    I had the same experience. They told me I had agreed to a renewal (not only hadn’t I renewed, I had never subscribed in the first place). After some pushing by me, they agreed to remove the charge. They credited me a month later for PART OF THE CHARGE! I called again today and they immediately knew what I was talking about. It seems this is their standard M.O.

    I reported this to my credit card company as a fraudulent charge, so that this vendor would go on their fraud watch list.

    December 6, 2012
  22. Thanks for all this info Mike. Noticed the 24.99 debit this morning on my bank statement. I’ll call rrs first thing Monday morning. I must have missed this auto charge nonsense. Hope I can get my money back.

    Also, I live in France, and they won’t ship the running shoes I want to my home. So I can’t use rrs anyway. Underhanded business practice that just lost them a customer.

    kind regards…

    October 7, 2012
  23. daniel #

    Thanks for this blog post.
    Just called them myself after reading it.
    They’re outgoing message as of 7/15/12 is all about this charge.
    Spoke with a nice representative, she was apologetic and refunded it w/o question.

    July 15, 2012
    • Sarah #

      Just noticed the $24.99 charge on my card this morning. I was not aware the VIP membership would auto renew. Called the number associated with the charge and they were very pleasant and agreed to refund the charge. Per the representative this should be seen as reversed on my account within 2-3 business days. I obtained a confirmation number from them and will call back with that if I don’t see it reversed.

      November 20, 2012
  24. Steve #

    Ironically, I originally cancelled this service two or three years ago. I completely forgot about it until I saw this charge on my card. After Googling it, I found this awesome site full of other people who got shafted and immediately filed a claim with my credit card. Thanks for the information guys and gals. It’s reduced my rage significantly.

    April 5, 2012
  25. Micahel #

    Hey guys,

    My problem is i am getting the incorrect charge but i am an australian (one time ) customer.

    How do i even contact them from Australia?


    March 22, 2012
    • Mike #

      Hi Michael – The customer service number for international support is +1 858-636-7652. They are there from 6am – 6pm Pacific Time. I’m guessing they should be able to take care of you, but have no personal experience working with Road Runner’s international channel. Please reply back and tell us how it goes!

      March 22, 2012
  26. Rich #

    How do they continue to get away with this? It’s March and this outright theft is ongoing. Once I get my refund, I will be researching how to report this to try and nip the practice in the bud. Better Business Bureau is my first stop. Any suggestions?

    March 19, 2012
    • Mike #

      I just checked their website and the terms are not hidden too terribly bad:

      Your VIP membership renews annually so you won’t miss out on all your savings or get bombarded with renewal notices. You may change this option at any time. Your VIP dues will be charged to your credit/debit card on file. You can cancel this option at any time. Introductory membership rates are valid only for your first year, and renews at the standard low price.

      I think the tactic you’d have to pursue is due to the lack of a renewal notice. It doesn’t seem like Visa / MC / AmEx rules allow them to charge you for something without an invoice. Especially in the case where you are not receiving any goods or services at the time of the charge.

      March 19, 2012
  27. Dave #

    Same problem.

    I just received a RRSports catalog & thought I’d search to see if others had the same auto renew problem. What pissed me off is not only they auto-renewed me (i probably didn’t read the very fine print) but they didn’t use my original credit card that I had signed-up with the VIP program. They used a card that I had made a purchase at their store but by no means gave ANY authorization to use as auto-renew or to keep my credit card information on file.

    I did get my $$ back but I have very little respect for Road Runner Sports business practices and have not returned.

    March 14, 2012
  28. Patrick R. #

    My debit card was charged 4 days ago and I became suspicious when my wife said she does not remember purchasing anything for $24.99. I then Google-searched 8009019207 and this article showed. I don’t remember authorizing the store for this charge for a running shoe purchase I made last year. RRS has a discount tie-up with our city high school track team. Thanks so much Mike.

    March 9, 2012
  29. Aly #

    I had the same problem too- I googled them. Found this- you guys are such a great help!!! I called RRS, confronted them about this and I am getting a refund in a few days! This is outrageous! I don’t shop there that often and was never told that there would be a annual fee after the first year just as well!?? Thanks for the heads up!!! 🙂

    ***Hopefully RRS will continue afterall because I love their sneakers/products- what a shame! :/

    March 2, 2012
  30. Scott M #

    I also got the $24.99 charge from Road Runner Sports. I didn’t authorize this charge and had to look up the phone number to find out what the charge was for. The LEAST they could do is send you an email to let you know they are going to charge before they do to allow you to opt out.

    February 24, 2012
  31. steve kramer #

    I just got the same charge and BofA canceled my debit card as a result. Thanks alot Road Runner! I’m about to head on vacation and I dont have a debit card now!

    February 17, 2012
  32. Graham #

    Helped me out too. On hold for five minutes but they cancelled it without debate in about 2 minutes. Thanks !

    February 15, 2012
  33. Mary #

    Thanks for the posting. I just got my 24.99 refunded and my name taken off of their list.

    January 30, 2012
    • Mike #

      You’re welcome! To this day I still get emails from them about “VIP Specials”. Actually, my junk mail folder automatically gets those emails for me.

      January 30, 2012
  34. John #

    Great help! I googled it as well and found this dite. I called RRS and the charge has been reversed. Thanks


    January 11, 2012
  35. Ann #

    Thanks for posting this! I too got a mysterious charge on my card this month after buying shoes at Roadrunner a year ago. What a rip-off. I won’t patronize then again.

    December 23, 2011
  36. G Flowers #

    What a rip off. We too found a mysterious charge of $24.99 against our bank account listed as CHECKCARD RRS*SPORTSVIP YOU 800-901-9207 CA. And to add further insult our debit card had been canceled. After talking with our bank they recognized an unusual charge and canceled the card and are reissuing a new one. This alone points to the problem with RRS’s business model and the banks are now ‘getting it’. We will never ever enter that store again. WHAT WERE THEY THINKING? Thanks to all for the posts.

    December 6, 2011
  37. Shawn R. #

    I also had a charge for $24.99 on the VIP auto renewal…I called the customer svc # for Road Runner Sports and spoke with a rep named Tracy. She was very friendly, and helpful. She refunded the money without any hesitation. I also treated her respectfully and kept in mind that she wasn’t the reason the charge was there, but that she would be the person to help reverse it! =) be kind, and they’ll be kind back!

    November 17, 2011
  38. Chris P #

    Just saw it on my Dicover card today. Thanks for the help. It will be coming offf

    November 15, 2011
  39. JKlaiber #

    This just showed up on my credit card too for $24.99. I had no idea what it was until I googled it. This post helped me figure it out! Thank you! I’ll be calling them tomorrow to have that charge refunded.

    November 9, 2011
    • Mike #

      Glad I could help. Buying running shoes several times a year should not involve this much drama!

      November 9, 2011
  40. GeorgeK #

    I just got a credit card bill from RRS’ SportsVIP YouSave for $24.99. I bought a pair of running shoes there last year and they signed me up for this free membership. Turns out it’s not free – so I’m challenging the charge with my company and will win. RRS you have just lost a long-time customer with your shady practices!

    October 14, 2011
    • Mike #

      I bet they lose quite a few customers over this every year. I’m back to buying from my local running shop as well. Many running specialty stores have a rewards program that in the end makes the purchase price roughly the same as what you get from RoadRunner.

      November 9, 2011
  41. yulia #

    Thank you, Mike! They charged me $24.99 for VIP Program. It is fraud on the part of Road Runners-2 years ago I bought a pair of sneakers there. I’ve never authorized anyone there to charge $25 in addition to $170 I paid. I am going to alert all my friend about this Road Runners side business!

    September 27, 2011
  42. Mike Hacker #

    Just had the same experience. Thanks for the post as it helped me to get to the bottom of it. Definitely not a fan of Road Runner Sports.

    September 26, 2011

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